Is delivery free, and how long does it take?
Yes. Tracked UK delivery is free on every order, with no minimum spend. Orders are processed within 1-2 working days and usually arrive 4-8 working days after dispatch, so about 5-10 working days in total. Returns within 30 days are free too.
Will my order arrive in time?
Need it by a fixed date? Email us before you order and we'll check whether delivery will make it.
How does buy more, save more work?
Buy 2 items and save 10%, 3 items 15%, 4 items 20%, or 5 or more 25%. You can mix products, and the discount is applied automatically at checkout. No code needed.
Will this case or accessory fit my phone?
Each product page lists the exact phone models it is made for. Please select your model before adding the item to your cart. Not sure which model you have? Email us and we'll help you check before you order.
Can I return my order?
Yes. You can return within 30 days of delivery, with free return shipping and no restocking fee. Our Return & Refund Policy explains the conditions.
Which payment methods do you accept?
Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay. All payments are processed securely.
Can I change or cancel my order?
You can cancel within 1 hour of placing your order. Just email us your order number. Once processing has started, the order can no longer be cancelled, but you can still return it within 30 days of delivery.
How can I contact you?
Email velmontukcases@gmail.com or use our contact form. We reply within 24 hours on working days.
Business information
Trading name: Velmont
Legal business name: Dar Safran Couture
Company number (KvK): 89179773
Address: Philipsstraat 10, 2722 NB Zoetermeer, The Netherlands
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)